Terms of Service

Agreement to terms

These Terms of Service (“Terms”) govern your access to and use of the Docsiv website, applications, and related services (collectively, the “Service”) offered by Docsiv (“we,” “us,” or “our”). By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

You represent that you have authority to bind the organization you represent, if applicable. If you use the Service on behalf of a company or other legal entity, “you” includes that entity and its users.

Additional terms may apply to specific features (for example, an order form or enterprise agreement). If there is a conflict, the more specific terms control for that feature.

For how we handle personal data when you use the Service as an individual or business visitor, see our Privacy Policy. Where we process personal data on behalf of a customer workspace, our Data Processing Agreement may apply.

The Service

Docsiv provides a cloud-based platform for creating, branding, collaborating on, sharing, and delivering documents and related content. Depending on your plan, the Service may include rich-text documents, spreadsheets, presentations, designs, whiteboards, invoices, and other document types; AI-assisted generation and editing; reusable templates; custom branding and custom domains; client portals for external recipients; electronic signature workflows; document sharing and engagement analytics; invoicing and payment links; and integrations with third-party services. We may modify, suspend, or discontinue features with reasonable notice where practicable. We may offer beta or preview features “as is”; they may change or end at any time.

You are responsible for obtaining any internet access and equipment needed to use the Service.

Accounts and security

You must provide accurate registration information and keep it current. You are responsible for all activity under your account and for safeguarding credentials and API keys. Notify us promptly at hello@docsiv.com if you suspect unauthorized access.

We may suspend or terminate accounts that risk the Service or violate these Terms.

Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. In summary, you may not:

• Use the Service in violation of law or third-party rights.
• Upload or generate content that is unlawful, infringing, defamatory, fraudulent, or malicious.
• Attempt to probe, scan, or test the vulnerability of the Service; bypass security; or access non-public areas without authorization.
• Interfere with the Service or other customers (for example, by overloading networks, automated abuse, or distributing malware).
• Reverse engineer the Service except where applicable law prohibits this restriction.
• Use the Service to build a competing product using our non-public interfaces or documentation, or resell the Service without our written agreement.
• Use AI features to generate content intended for unlawful harm, deceptive impersonation or deepfakes, or to violate the model providers’ policies we pass through to you.
• Use invoicing, payment links, signing, or client-portal features to facilitate fraud, deception, or transactions you are not authorized to make.

We may investigate misuse and cooperate with law enforcement as permitted by law.

Customer content and license

“Customer Content” means content, files, and materials you or your users submit to the Service (for example documents, images, text, and workspace settings).

You retain ownership of your Customer Content. To operate the Service, you grant Docsiv a worldwide, non-exclusive license to host, reproduce, process, transmit, display, and create technical copies of Customer Content solely to provide and improve the Service, enforce these Terms, and comply with law. You represent that you have all rights needed to grant this license.

You are responsible for Customer Content and for configuring sharing and permissions appropriately, including client-facing portals or links you enable.

AI features and output

The Service may include features powered by artificial intelligence or machine learning models operated by us or subprocessors (see Subprocessors). AI output may be inaccurate, incomplete, or unsuitable for your use. You are responsible for reviewing and validating AI output before use or sharing, including for regulated, legal, or professional contexts.

You acknowledge that prompts and related Customer Content may be processed by model providers to generate responses subject to their terms and technical limitations. Do not submit sensitive or regulated data unless you have determined it is appropriate for your risk and compliance requirements.

AI usage may be metered using credits or other allowances tied to your plan, as described at checkout or in your account. Credits and allowances are consumed when you use AI features and, unless we state otherwise, do not roll over and are not redeemable for cash.

Electronic signatures

The Service includes tools to request, apply, and record electronic signatures, including signer fields, verification steps, and an audit trail and completion certificate. By using these features, you and your signers consent to do business electronically and agree that electronic signatures and records have the same legal effect as handwritten signatures and paper records to the extent permitted by applicable law (for example the U.S. ESIGN Act and UETA, or the EU eIDAS Regulation).

You are responsible for determining whether an electronic signature is appropriate and enforceable for your specific documents and jurisdiction, for the accuracy of signer details you enter, and for obtaining any consents required. Docsiv provides signing tooling and records but is not a party to your agreements, does not provide legal advice, and does not warrant that any particular signed document is valid or enforceable.

Feedback

If you provide suggestions or feedback about the Service, you grant Docsiv a perpetual, irrevocable, royalty-free license to use it without obligation to you.

Third-party services

The Service may integrate with third-party products (for example authentication providers, storage, or payments). Those third parties are not controlled by Docsiv. Their use is subject to their terms and privacy notices.

Fees, plans, and trials

If you purchase a paid subscription, additional seats, or credit packs, fees, billing cycles, and taxes are as stated at checkout or in an order form. Payments are processed by our payment provider (see Third-party services and Subprocessors). Unless otherwise agreed, subscriptions renew automatically until canceled, and you authorize recurring charges for the applicable period. Failure to pay may result in suspension or downgrade.

We may offer free trials. At the end of a trial, paid charges begin unless you cancel beforehand, except where applicable law requires otherwise. We may change prices prospectively with reasonable notice; if you do not agree, you may cancel before the change takes effect where applicable.

Cancellations and refunds

You may cancel a subscription at any time from your account or billing portal. Cancellation stops future renewals; unless required by law or stated otherwise at checkout, fees already paid are non-refundable, and consumed AI credits are non-refundable. Where a refund is required by applicable law or our published policy, it will be handled through our payment provider. Some purchases (for example credit packs or annual plans) may have specific terms disclosed at checkout, which control. See our Refund and Cancellation Policy for details.

Invoicing and payments to you

The Service lets you create invoices and payment links to bill your clients. Those transactions are solely between you and your client. Docsiv is not the seller, merchant of record, or a party to them, does not guarantee payment, and is not responsible for the goods, services, taxes, or disputes involved. You are responsible for the accuracy and legality of invoices you issue and for complying with tax and consumer-protection laws that apply to you.

Confidentiality

Each party may receive non-public information from the other (“Confidential Information”). The receiving party will use reasonable care to protect Confidential Information and use it only for the relationship. Exclusions include information that is public without fault, already known, independently developed, or rightfully received from a third party.

Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” Docsiv disclaims all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant uninterrupted or error-free operation or that the Service will meet your requirements.

Some jurisdictions do not allow certain disclaimers; in those cases, disclaimers apply to the maximum extent allowed.

Limitation of liability

To the fullest extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or loss of profits, revenue, goodwill, or data.
• Docsiv’s aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts you paid Docsiv for the Service in the twelve (12) months before the claim, or (b) one hundred U.S. dollars (USD $100) if no fees were paid.

These limitations apply even if a remedy fails of its essential purpose.

Nothing in these Terms limits liability that cannot be limited under applicable law (including gross negligence or willful misconduct, where applicable).

Indemnity

You will defend and indemnify Docsiv and its affiliates, officers, and employees against third-party claims arising from your Customer Content, your use of the Service in breach of these Terms, or your violation of law, except to the extent caused by Docsiv’s willful misconduct.

Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for material breach, risk to the Service, or legal requirements. Upon termination, your right to use the Service ends. We may delete Customer Content after a reasonable retention period consistent with our Privacy Policy and backup practices.

Provisions that by nature should survive (including intellectual property, disclaimers, limitations of liability, indemnity, governing law) survive termination.

Export and sanctions

You must comply with applicable export control and sanctions laws. You may not use the Service in embargoed countries or with prohibited parties where restricted by law.

Changes to the Terms

We may update these Terms by posting a revised version and updating the “Last updated” date. If a change is material, we will provide reasonable notice where required. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service.

Governing law and disputes

We would rather resolve concerns directly, so please contact us at hello@docsiv.com before starting any formal proceeding so we can try to resolve the matter informally.

These Terms, and any dispute arising out of or relating to them or the Service, are governed by applicable law, without regard to conflict-of-law rules. Subject to any mandatory consumer protections that apply to you, disputes that cannot be resolved informally will be brought before a court of competent jurisdiction.

General

Entire agreement. These Terms and any order form or policies referenced here are the entire agreement regarding the Service and supersede prior discussions.

Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger or sale.

Independent contractors. The parties are independent contractors.

No waiver. Failure to enforce a provision is not a waiver.

Severability. If a provision is invalid, the remainder remains in effect.

Notices. We may notify you via the Service or email. Legal notices to Docsiv should be sent to hello@docsiv.com with “Legal Notice” in the subject line.

Contact. Docsiv, hello@docsiv.com.

Effective date

These Terms are effective as of 2026-06-17 (display date; counsel may align with signature or publication).