Guide/Pricing & Billing/FAQ: What happens if I cancel?
Pricing & Billing

FAQ: What happens if I cancel?

What changes when a paid workspace cancels or downgrades.

When a paid workspace cancels, its workspace records and documents remain intact. The workspace moves back to Free when the paid period ends, and paid-only capabilities such as higher limits, signing, custom branding, analytics, and extra members stop applying.

If a downgrade leaves more clients or documents than Free allows, the records are not deleted. They remain safe and locked until the workspace is within the limit again or upgrades.

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