1. 1Page 1Cover: the site's baseline month as an uptime chart (30 daily bars, 99.90% uptime, two outages and two slow days), five audit findings by severity, the chosen Growth plan in one table row, both parties and the four sections.
2. 2Page 2The three plans side by side (Essentials $149, Growth $349, Priority $749 a month): updates, backups, security, monitoring, support hours, response to a critical issue and reporting, with Growth highlighted, plus what every plan includes and the add-ons.
3. 3Page 3Clauses 1–3, service levels: what the agreement covers and its defined terms, the plans, and how to ask for help, with a table of response times by priority (P1 site down or checkout broken to P4 requests) for each plan in business hours (9–5 ET on Ontario Business Days).
4. 4Page 4Clauses 4–6: maintenance windows and uptime monitoring, with an uptime target only where Tallgrass hosts the site; what is not included (new features, redesigns, content, hosting and plugin licence fees, fixing other developers' changes), the client's part, backups and tested restores, security and hack clean-up, third-party plugins, and privacy under PIPEDA with backups kept in Canada and 24-hour breach notice.
5. 5Page 5Clauses 7–11: billing in advance on the 1st with 13% HST, late interest at 1.5% a month stated as 19.56% a year, the rollover and overage rules with a worked four-month example, a 3-month minimum then 30 days' notice, handover on exit, liability capped at a year's fees, and Ontario law.
6. 6Page 6The order form: the plan and add-ons ticked, the monthly invoice worked out with HST ($445.22), billing and access details, the confirmation line, both signature blocks with name, title and date, and the first three onboarding steps.

1. Step 1

   Replace the baseline on the cover with a month of your own monitoring and audit findings for the client's site.

2. Step 2

   Set your plan names, prices, features and response times on pages 2 and 3, keeping each promise measurable.

3. Step 3

   Adjust the exclusions, support-hour rules, late interest and notice periods to how you work, and the law to your province or state.

4. Step 4

   Tick the client's plan and add-ons on the order form, then send it for e-signature so both sides sign.

Start from the Website Care Plan Agreement now.

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